About Us

Our Mission

Lunarcat connects customers worldwide with items only available in Japan. We combine personal attention with business-level reliability—acting as your professional proxy and personal shopper for Japanese products.

Most orders go smoothly, but complications can arise when shopping internationally. When issues occur, even loyal customers can feel disappointed. That’s why we take greater responsibility: we inspect items upon arrival in Japan, communicate promptly, manage platform claims on your behalf, and follow clear refund policies. Our goal is to ensure no customer is left dissatisfied.

Our Core Values

Responsibility

We stand behind our work. We inspect items upon arrival in Japan. If something seems wrong, we proactively notify you and initiate resolution according to our Buyer Protection policy. This commitment sets us apart from automated services.

Fast Response

We typically respond within minutes to a few hours, keeping your orders moving. Quick communication is essential for successful international shopping.

Flexibility

We accept most requests that comply with courier and legal restrictions—including special or hard-to-handle items like airsoft products, plants, and offline purchases that other services refuse.

Why Choose Lunarcat

Unlike large automated proxy companies, we provide personal attention to each order. Our team manually inspects items, handles complex requests, and maintains direct communication throughout the process.

We operate as a business but purchase items as individuals, allowing us to buy from sellers who restrict proxy services. This approach gives you access to items that other proxies cannot obtain.

We specialize in items other services won’t touch, including airsoft products, Mercari Auctions, and unique collectibles.

Our Pricing Philosophy

We are not the cheapest service, but we ensure you receive high-quality service that matches the cost.

Our percentage-based fee structure is designed to keep low-cost purchases affordable while providing adequate protection for high-value items when purchasing from a foreign country. This approach allows you to buy inexpensive items without worrying about fixed fees, while receiving proportional support and liability coverage for expensive purchases.