Buyer Protection

We protect buyers within liability limits and marketplace rules.
Optional insurance available for additional transit risk coverage.

            Quick Reference
            Refunds depend on liabilities and platform rules
No liability for platforms without buyer protection
Insurance guarantees compensation for transit issues

        

Refund Policy

Platform Rules

Shipping & Insurance

Refund Policy

✓ Refundable Cases

Early Cancellation	Request received 30+ minutes before order placement
Our Mistake	Lunarcat purchased the wrong item
Address Error	Incorrect shipping address provided by us
Wrong Item Shipped	We shipped an item different from your order

✗ Non-Refundable Cases

Order Placed	Purchase already completed on platform
Auction Bid Placed	Bid cannot be cancelled once submitted
Transit Damage	Item damaged during shipping without insurance
Customs Issues	Item refused or destroyed by customs
Counterfeit Item	Authenticity issues discovered after delivery

Important Notes:

All refund requests must be submitted within 48 hours of issue discovery
Refunds are processed within 5-10 days after approval
For high-value items, we recommend purchasing insurance and/or professional appraisal services

Platform-Specific Policies

Different Japanese marketplaces have different buyer protection rules.
Lunarcat will assist with claims according to each platform's policies.

Mercari/Rakuma

Yahoo Auctions

Other Platforms

Mercari & Rakuma Protection

Buyer Protection	Full refund available for clearly incorrect items
Authenticity	Platform does not evaluate authenticity Mercari/Rakuma provides appraisal options at an additional fee
Claim Process	Lunarcat manages the dispute process with the platform on your behalf
Timeline	Must report issues within 3 days of delivery to warehouse

Yahoo Auctions Protection

⚠️ Limited Protection:

Yahoo Auctions has no buyer protection system. Refunds are not guaranteed and depend entirely on seller cooperation.

Buyer Protection	No platform buyer protection
Refund Possibility	Depends on seller willingness to refund - not guaranteed
Our Role	We can contact sellers on your behalf, but cannot force refunds
Recommendation	Exercise extra caution with high-value items

Other Platforms

Platform Rules	Each platform has its own buyer protection policies
Our Assistance	Lunarcat will manage the claim process according to platform-specific rules
Examples	• Amazon Japan: Strong buyer protection • Rakuten: Varies by seller • Surugaya: Store credit for defects
Questions?	Contact us before ordering if you have concerns about a specific platform

Shipping & Insurance

Available Shipping Methods

Method	Speed	Tracking	Default Insurance
EMS (Express)	3-7 days	✓ Full tracking	¥20,000 included
ePacket (Economy)	7-14 days	✓ Full tracking	None
Surface Mail (Sea)	1-3 days months	✓ Full tracking	None

Lunarcat Insurance (Coming Soon)

Optional coverage for loss or damage during international transit.

Coverage	Full item value for loss or damage in transit
Cost	3% of item price
Claim Process	Full refund within 1 week of approved claim
Exclusions	Does not cover: • Customs seizure or destruction • Buyer's incorrect address • Item authenticity issues

When to Buy Insurance:

High-value items
Fragile goods
Irreplaceable items
*We do not provide insurance for risky item categories