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Buyer Protection
Unlike other services that focus on providing low cost, we focus on providing a reliable service to our customers.
Accordingly, we take a lot of liability on our side but this does not cover everything.
Check what you can be protected for.
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Refund Policy
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Insurance
Refund Policy
Refundable Cases
| Received cancellation request 30+ minutes before purchase |
| Item was sold out before purchase *Applies to both online and offline orders |
| Lunarcat purchased the wrong item |
| Seller shipped the wrong item |
| Seller did not ship the item *Only after 2 weeks have passed after purchase |
| Item condition is different than listed *Not refundable for damages that are not described by the original listing |
| Lunarcat entered a wrong shipping address. *Non-refundable if the customer provided a wrong address. |
| Lunarcat ships the wrong item |
Non-Refundable Cases
| Lunarcat already purchased or made a bid |
| Item damaged or lost during shipping (with insurance) |
| Item returned/destroyed/confiscated by customs |
| Customer no longer wants the item |
| Counterfeit/authenticity issues found. *Some platforms provide authentication services. |
Insurance
Lunarcat Insurance
Things can happen during shipping.
And couriers do not always provide compensation even if the parcel was insured.
So we issue our own insurance for stronger customer protection.
| Cost | 3% of (item price + shipping cost) |
| Coverage |
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| Claim Process |
Email us or DM on Discord. Refunds are processed in 1 business day.
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| Exclusions |
Does not cover:
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