Privacy Policy

Lunarcat Company values your privacy. This Privacy Policy explains how Lunarcat Company collects, uses, shares, and protects personal information when you use Lunarcat services.

Lunarcat Company is based in Tokyo, Japan and provides Japanese Proxy purchase, sourcing support, storage service, and shipping support to customers worldwide.

1. Information We Collect

• Account information, including name, email address, phone number, login details, and account preferences
• Shipping and billing information, including recipient names, addresses, phone numbers, and delivery instructions
• Order information, including product links, item details, prices, quantities, seller information, and customer instructions
• Payment and refund records, including payment method, transaction references, invoices, points activity, and refund history
• Storage and shipping records, including parcel details, declared values, customs information, tracking numbers, photos, and shipment documents
• Messages and support history, including emails, Discord messages, forms, and customer service notes
• Technical information, including IP address, browser type, device information, referring URLs, cookies, and website usage data

2. How We Use Information

• To create and manage customer accounts
• To process purchase requests, sourcing requests, storage, packing, shipping, refunds, and related services
• To prepare customs declarations, shipping labels, invoices, and required shipment documents
• To communicate with customers about orders, payments, shipments, support requests, and account matters
• To comply with legal, tax, accounting, customs, carrier, marketplace, and payment processor requirements
• To prevent fraud, abuse, chargebacks, unauthorized access, and prohibited activity
• To improve Lunarcat services, website performance, security, and customer experience

3. Legal Basis for Processing

Lunarcat Company processes personal information when necessary to provide requested services, comply with legal obligations, protect legitimate business interests, prevent fraud or abuse, or when consent is required by applicable law.

4. Third-Party Services and Data Sharing

Lunarcat Company shares information only when reasonably necessary to provide services, comply with obligations, or protect the business and customers.

• Payment processors and financial service providers
• Shipping carriers, customs brokers, customs authorities, and shipping software providers
• Email, messaging, support, and notification systems
• Analytics, security, fraud prevention, and website infrastructure providers
• Professional advisors, legal authorities, or regulators when required by law or necessary to protect rights

5. Cookies and Analytics

Lunarcat uses cookies and similar technologies to keep the website functional, remember preferences, improve security, analyze traffic, and improve services. You can disable cookies through your browser settings, but some website features may not work correctly.

Where required by law, Lunarcat Company will request consent for non-essential cookies.

6. Data Retention

Lunarcat Company keeps personal information only as long as reasonably necessary for service operation, customer support, accounting, tax records, customs and shipment records, fraud prevention, dispute handling, legal compliance, and business records.

Customers may request account deletion, but some records may need to be retained when required for legal, accounting, security, dispute, or operational reasons.

7. Security

Lunarcat Company uses reasonable technical and organizational measures to protect personal information. However, no website, payment system, email system, or internet transmission can be guaranteed to be completely secure.

8. International Users

Lunarcat Company is based in Japan and serves customers internationally. Your information may be processed in Japan or transferred to service providers, carriers, payment processors, or authorities in other countries when necessary to provide Lunarcat services.

9. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or request portability of your personal information. You may also withdraw consent where processing is based on consent.

To make a privacy request, contact Lunarcat Company at support@lunar-cat.com.

10. Age Restrictions

Lunarcat services are not intended for children under 18. Lunarcat Company does not knowingly collect personal information from children. If Lunarcat Company learns that information from a child was collected, appropriate steps will be taken to delete or restrict that information.

11. Business Transfers

If Lunarcat Company is involved in a merger, acquisition, restructuring, sale of assets, or similar business transfer, personal information may be transferred as part of that transaction. Lunarcat Company will provide notice when required by applicable law.

12. Changes to This Policy

Lunarcat Company may update this Privacy Policy from time to time. The effective date will be updated when material changes are made.

13. Contact

For questions or privacy requests, contact Lunarcat Company at support@lunar-cat.com.