Forwarding Service

Lunarcat’s Forwarding Service is for customers who purchase items themselves and send them to our office for reshipping.

This does not always need to be a direct purchase from a store. If you bought something through another proxy service and they say the item is prohibited to ship, even when it is actually shippable, you can try us as a last resort.

We have helped many US customers who purchased food products, glasses, or sunglasses through another proxy service, only for that proxy to refuse shipment.

Instructions

Create an order from Order Form > Forwarding.
Make sure you include your user code, and to pay for the order before the parcel arrives at our office.
The address to use is as follows:

• Name (Kanji): Lunarcat Company
• Name (Kana): ルナキャット カンパニー
• Phone number: 070-9125-7525
• Postal Code: 101-0032
• Prefecture: Tokyo（東京都）
• City/Ward: 千代田区
• Street/Building: 岩本町3-11-1-301-[your user code]

* If you have more than one forwarding order in progress, use your order number LJ###### instead of your user code .

You can find your user code from Mypage.

Rules

• You may forward items from other proxy services only once in your lifetime.
• We have no liability for lost or damaged items for items not purchased through our Online/Offline service.
• It is your responsibility to use the correct address.
• We may refuse to forward your parcel if it cannot be matched with a paid order.
  Make sure to pay for the order before it arrives at our office.

Fees

5% of the total item value, with a minimum cap of ¥1,000 per forwarding order.

FAQ