Updates

Lunarcat now supports DDP shipping to the United States via FedEx.

For DDP shipments, we charge:
+ 15% of the declared item value (regardless of item category)
+ 1.5% of the item value as a handling fee (minimum ¥500)

- Customers with their own FedEx account may choose whether or not to use the DDP option.
Some item categories (e.g. Printed Matter) are exempt from tariffs, so we strongly recommend you to create a FedEx account if your items fall in such categories.
- Customers without a FedEx account are required to use DDP.

What is DDP?
DDP (Delivery Duty Paid) is a shipping method where import duties and tariffs are paid in advance.
This means you will not need to worry about paying additional customs charges when the package arrives.
In an era where tariffs change frequently, DDP is a convenient way to avoid unexpected charges later on.

Lunarcat now supports IOSS for European customers.
You can now pay VAT during shipping checkout to reduce customs delays.

What is IOSS?
IOSS (Import One-Stop Shop) is a system that allows customers to pay VAT upfront.
This makes your life easier by helping parcels clear EU customs much faster and eliminates courier handling charges at delivery.
* Available for parcels with total item value up to €150 (excluding shipping costs).

The PayPal payment workflow now uses an Authorization > Capture model, instead of the previous instant Capture.
This change is intended to eliminate avoidable conversion-related losses for customers.

Previously, we collected funds upfront and issued refunds for unfulfilled or adjusted orders directly to customers’ PayPal accounts. This created losses for customers because PayPal applies a higher conversion rate on payment and a lower rate on refund conversion.

Under the new logic, customers authorize payment at checkout.
This means that you allow us to charge up to the authorized amount.
- After a successful purchase, we capture only the actual amount required.
- Otherwise the authorization is declined, which means that you pay nothing for unsuccessful orders.
- If additional charges are required (for example, added domestic shipping), we will request a separate authorization for the additional amount.

We are continuing to improve to provide a more customer-friendly environment.

Thank you!
Lunarcat Company

Japan Post has officially resumed international mail services to Canada.
From November 14, Canadian customers can now select Japan Post's shipping methods again.