FAQ (Frequently Asked Questions)

We help you buy items from Japan when sellers or platforms don't support international buyers. While some platforms like Mercari technically allow overseas shipping, many individual sellers prefer not to deal with foreign customers. That's where we come in — we purchase the item on your behalf, handle all communication, and manage the logistics so you can receive the product without stress.

We can handle almost any item available in Japan, including electronics, fashion, collectibles, beauty products, books, food items, and more.

For items that require special handling, check our Special Categories page for detailed information about what we can ship and any restrictions.

Yes! We handle both fixed-price purchases and auction bidding from platforms like Yahoo Auctions and Mercari Auctions. For auctions, you'll need to provide your maximum bid amount, and we'll bid strategically on your behalf until the auction ends.

The process varies depending on whether you're ordering fixed-price items or bidding on auctions. For detailed step-by-step instructions, visit our Online Shopping service page which covers both purchase types.

New to Lunarcat? Check out our New User Guide for a complete walkthrough.

We can communicate with sellers on your behalf in Japanese. Just let us know what questions you have, and we'll translate and relay the information. This service is included at no extra charge for reasonable inquiries.

Yes! We offer package consolidation to help you save on international shipping costs. There's a ¥200 fee per consolidation request, and items arriving within a reasonable timeframe can be combined into a single shipment.

For complete service details and pricing, visit our Fees page.

Before Purchase: Yes, you can cancel anytime before we purchase the item.
After Purchase: Cancellations depend on the seller's return policy. We'll do our best to help, but cannot guarantee refunds for items already purchased.
Auctions: Bids cannot be cancelled once placed.

International shipping is calculated based on actual weight and dimensions of your package. We offer multiple shipping options from budget-friendly to express delivery.

For detailed pricing and shipping options, visit our Fees page.

We provide full customer support in English, Korean, and Japanese. For other languages, we use a translator to ensure clear communication. Our team can also communicate with sellers in Japanese on your behalf, ensuring smooth transactions regardless of language barriers.

Some items have shipping restrictions due to courier policies or international regulations. For a complete list of what we can and cannot ship, including special handling items, visit our Special Categories page.

Absolutely! We offer domestic delivery within Japan, perfect for travelers. We can purchase items in advance and deliver them to your hotel or other address during your stay. This service helps you secure limited items before your trip.

We have successfully helped customers ship airsoft guns from Japan. These items often require extra handling, but we are happy to assist at a reasonable fee. For US shipments, we can arrange orange muzzle coloring when required by law.

Please check your country's importing regulations before ordering items from this category.

Lighters can be shipped but must be disassembled and sanitized to meet international shipping regulations. We handle this process and obtain necessary sanitary certificates to ensure safe transport.

Alcoholic beverages (sake, whiskey, wine) are highly restricted by most international carriers and require special permits. Currently, we can only handle alcohol for domestic shipping within Japan.

Items containing alcohol or flammable substances require Safety Data Sheets (SDS) and special dangerous goods handling. Currently, these items are only available for domestic shipping within Japan due to international carrier restrictions.

We can handle perishable food items that require refrigeration during transit. We arrange shipments using specialized cool delivery services to keep items fresh. Please note that import regulations for food vary by country.

Plants and seeds are subject to phytosanitary certificates and import permits. We coordinate with agricultural authorities to ensure proper documentation and handling, but approval depends on your country's specific regulations.

Yes! All shipment options we provide include tracking numbers. You'll receive tracking information as soon as your package is dispatched from our warehouse.

We offer multiple shipping options ranging from budget-friendly surface mail to premium express delivery. Exact options and pricing depend on your location and package size.

For complete shipping information and rates, visit our Fees page.

Service Fee: 15% of item price (minimum ¥100 per item)
Wise Discount: Pay with Wise and get 10% service fee instead!
Package Consolidation: ¥200 per request
Storage: Free for 60 days, then ¥1,000/month

Visit our detailed Fees page for complete pricing information including shipping rates.