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Lunarcat

Buyer Protection

See what rights you get as our customer.

Refundable Cases

O  Refundable X  Not Refundable △   Refundable if Insured
Item Purchase
Cancellation requested at least 30 minutes before we purchase
O
Cancellation requested after purchase
X
You no longer want the product
X
You ordered a different item than what you want, and the item was purchased
X
Item cannot be purchased for any reason
O
Bid or transaction cancelled by seller
O
Seller does not ship your item
O
We purchased an item different from what you requested
O
Authenticity
You requested appraisal services and an issue was found
See below
You did not request appraisal but issue was found while the seller can refund
O
You did not request appraisal and an issue was found
X
Shipping / Customs
Shipped to an address different from the address you provided
O
Shipped to the wrong address because you provided the wrong address
X
We shipped the wrong item
O
We forgot to include requested items in a parcel.

Missing items in our storage will be shipped for free.

O
Items seized by customs

Airsoft gun seized by customs will be fully refunded.

X
Items damaged by customs opening
△
Items damaged or lost during shipping
△
Items stolen after being marked as delivered
X
Item Condition
Items damaged due to careless packing
O
Items damaged or lost in storage due to our handling
O
Items damaged due to long storage (over 2 weeks)

*We do not provide temparature or humidity control.
Includes mold and any other deteoration.

X
You received the wrong item
O
Visual damage known or unknown from the product page
X
Functional defects for new items
O
Functional defects for used items
X
Returned Parcel
Post office refunds the shipping cost
O
Post office does not refund the shipping cost
X
Unshippable Items
Item cannot be shipped after purchase
See Below

Authenticity

We do not have the capability to check authenticity. See Authenticity and Appraisal for details.

Refunds for authenticity issues are available only when you requested an appraisal service at the time of purchasing, and an issue was found by that service.

Insurance

Lunarcat Insurance covers items lost or damaged during the shipping phase.
This is a very strong protection that compensate for damages within one business day.
See Lunarcat Insurance for details.

Airsoft Compliance

We charge ¥2,000 per gun for airsoft compliance (US only).
If customs seizes your gun, we will compensate according to the Airsoft Compliance policy.

Returned Parcels

If a parcel is returned after shipping, the shipping cost refund depends on whether the carrier provides a refund.

Generally, postage is returned for shipments that cannot leave the country due to to external circumstances (war in the Middle East).
However, items that are flagged by export customs as unshippable will not be compensated.

If the carrier refunds the shipping cost, we refund the shipping cost to you.
If the carrier does not refund, we cannot refund it.

Associated service fees such as insurance, packing, customs declaration, and similar shipment service fees will be refunded so you are not double charged for the second shipment.

Unshippable Items

We generally do not purchase unshippable items.
However, if an item turns out to be unshippable afterwards, see the Final Solutions Page.

While purchase fees will not be refunded, we may help you sell the item domestically.
If the item sells, we will refund the revenue after deducting the platform fees (10%) and shipping costs.
Payment transaction costs (PayPal fees) are the customer’s responsibility.

For large items that need a paid disposal, a disposal fee of ¥1,000 + ¥150/kg (rounded up) will be charged.
Otherwise, disposal is free.

Payment Processor Fees

We do not charge customers separately for refund processor fees.
However, we cannot refund more than we actually received from the payment processor. Unrecoverable amounts may be credited as Lunarcat Points instead, and cannot be refunded as cash.

See the Payment Guide for details.

Chargebacks

We have a zero chargeback record since the business started in June 2025.
This is due to a strong refund policy and being responsible for what a proper business should.

If anything goes wrong, please contact us and we will do our best to get the issue resolved.

We do not ban customers for initiating a chargeback.
However, you may be banned if we decide that there is a malicious intent.

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