Shipping

Shipping Stage

Parcels that have been processed through "Prepare to Ship" in the storage tab can be shipped. Once you paid for the shipment, we will prepare the shipping label and update the tracking information. All of our shipping options are tracked.

Lunarcat Insurance Insured

Lunarcat is not liable for any event that occurs after shipping.

However, Lunarcat will compensate for damages that occur during shipment if you opt in for the Lunarcat Insurance.

Insured parcels will be marked as Insured in your Mypage.

Refunds will be granted up to the declared value of the affected item(s) based on the extent of damage.

*Declared value refers to the total value of items declared in the customs declaration (Storage > Prepare to Ship).

When are parcels shipped out?

Parcels are shipped by the next business day after payment is received.

Payments received after 8PM (GMT +9) will be treated as received on the next day.

For example, if payment is received on Monday 9PM, we will treat as the payment was received on Tuesday. In such case, the parcel will be shipped out by Wednesday.

Shipping Methods

There are length and size limits of the parcels that can be sent.
Rates are fixed per Zone.

Zone 1: China, South Korea, Taiwan
Zone 2: Rest of Asia
Zone 3: Oceania, Canada, Mexico, Middle East, Europe
Zone 4: United States (including Guam)
Zone 5: Central/South America (excluding Mexico) & Africa

EMS

EMS is a fast international mail service to over 120 countries worldwide.

Weight/Size limits

Maximum weight: 30kg
Maximum length: 1.5m
Maximum length + girth: 3m

* Exceptions apply for some countries (See specific conditions for each country)

Weight	Zone 1	Zone 2	Zone 3	Zone 4	Zone 5
500g	¥1,950	¥2,400	¥3,650	¥4,400	¥4,100
600g	¥2,100	¥2,650	¥3,900	¥4,680	¥4,400
700g	¥2,250	¥2,900	¥4,150	¥4,960	¥4,700
800g	¥2,400	¥3,150	¥4,400	¥5,240	¥5,000
900g	¥2,550	¥3,400	¥4,650	¥5,522	¥5,300
1kg	¥2,700	¥3,650	¥4,900	¥5,831	¥5,610
1.25kg	¥3,000	¥4,000	¥5,500	¥6,590	¥6,436
1.5kg	¥3,300	¥4,350	¥6,106	¥7,261	¥7,261
1.75kg	¥3,600	¥4,700	¥6,766	¥8,020	¥8,086
2kg	¥3,900	¥5,050	¥7,371	¥8,690	¥8,910
2.5kg	¥4,400	¥5,666	¥8,525	¥10,010	¥10,560
3kg	¥4,900	¥6,326	¥9,680	¥11,331	¥12,211
3.5kg	¥5,400	¥6,986	¥10,835	¥12,651	¥13,861
4kg	¥5,941	¥7,646	¥11,991	¥13,971	¥15,511
4.5kg	¥6,491	¥8,305	¥13,146	¥15,291	¥17,160
5kg	¥7,041	¥8,965	¥14,301	¥16,610	¥18,810
5.5kg	¥7,591	¥9,625	¥15,456	¥17,930	¥20,460
6kg	¥8,141	¥10,285	¥16,610	¥19,250	¥22,110
7kg	¥9,020	¥11,386	¥18,920	¥21,890	¥24,751
8kg	¥9,900	¥12,486	¥21,230	¥24,531	¥27,391
9kg	¥10,780	¥13,586	¥23,541	¥27,171	¥30,031
10kg	¥11,661	¥14,686	¥25,851	¥29,811	¥32,671
11kg	¥12,541	¥15,786	¥28,161	¥32,451	¥35,310
12kg	¥13,421	¥16,885	¥30,471	¥35,090	¥37,950
13kg	¥14,301	¥17,985	¥32,780	¥37,730	¥40,590
14kg	¥15,181	¥19,085	¥35,090	¥40,370	¥43,230
15kg	¥16,061	¥20,185	¥37,400	¥43,010	¥45,871
16kg	¥16,940	¥21,285	¥39,710	¥45,651	¥48,511
17kg	¥17,820	¥22,385	¥42,020	¥48,291	¥51,151
18kg	¥18,700	¥23,486	¥44,330	¥50,931	¥53,791
19kg	¥19,580	¥24,586	¥46,641	¥53,571	¥56,431
20kg	¥20,460	¥25,686	¥48,951	¥56,211	¥59,071
21kg	¥21,340	¥26,786	¥51,261	¥58,851	¥61,711
22kg	¥22,220	¥27,886	¥53,571	¥61,491	¥64,351
23kg	¥23,101	¥28,986	¥55,881	¥64,131	¥66,990
24kg	¥23,981	¥30,086	¥58,191	¥66,770	¥69,630
25kg	¥24,861	¥31,186	¥60,501	¥69,410	¥72,270
26kg	¥25,741	¥32,286	¥62,811	¥72,050	¥74,910
27kg	¥26,621	¥33,385	¥65,121	¥74,690	¥77,550
28kg	¥27,501	¥34,485	¥67,430	¥77,330	¥80,190
29kg	¥28,381	¥35,585	¥69,740	¥79,970	¥82,830
30kg	¥29,261	¥36,685	¥72,050	¥82,610	¥85,470

International Air Packet

Available countries

Zone 1: China, South Korea, Taiwan
Zone 2: Bangladesh, Bhutan, Brunei, Cambodia, Hong Kong, India, Indonesia, Laos, Macau, Maldives, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Singapore, Sri Lanka, Thailand, Vietnam
Zone 3: Armenia, Australia, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Cook Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Fiji, Finland, France, French Polynesia, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Israel, Italy, Jersey, Kazakhstan, Kiribati, Kyrgyzstan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Caledonia, New Zealand, North Macedonia, Norway, Poland, Portugal, Romania, Samoa, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tuvalu, Ukraine, United Arab Emirates, United Kingdom, Uzbekistan, Vanuatu, Iraq, Iran, Oman, Qatar, Kuwait, Saudi Arabia, Turkey, Bahrain, Jordan, Lebanon
Zone 4: American Samoa, Guam, Northern Mariana Islands, Puerto Rico, United States, U.S. Minor Outlying Islands, Virgin Islands (U.S.)
Zone 5: Algeria, Angola, Argentina, Benin, Brazil, Burkina Faso, Chile, Colombia, Costa Rica, Côte d'Ivoire, Cuba, Democratic Republic of the Congo, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Ethiopia, Gabon, Gambia, Ghana, Guadeloupe, Guinea, Honduras, Jamaica, Kenya, Liberia, Madagascar, Martinique, Mauritania, Mauritius, Morocco, Mozambique, Nicaragua, Nigeria, Panama, Peru, Réunion, Rwanda, Senegal, Sierra Leone, South Africa, Tanzania, Togo, Trinidad and Tobago, Tunisia, Uganda, Venezuela, Zimbabwe

Weight/Size limits

Maximum weight: 2kg
Maximum length: 60cm
Maximum sum of all three sides: 90cm

*For rolled items, maximum length: 90cm, and maximum sum of all three sides: 104cm

Weight	Zone 1	Zone 2	Zone 3	Zone 4	Zone 5
100g	¥1,220	¥1,250	¥1,380	¥1,700	¥1,420
200g	¥1,320	¥1,370	¥1,560	¥1,910	¥1,680
300g	¥1,420	¥1,490	¥1,740	¥2,120	¥1,940
400g	¥1,520	¥1,610	¥1,920	¥2,330	¥2,200
500g	¥1,620	¥1,730	¥2,100	¥2,540	¥2,460
600g	¥1,720	¥1,850	¥2,280	¥2,750	¥2,720
700g	¥1,820	¥1,970	¥2,460	¥2,960	¥2,980
800g	¥1,920	¥2,090	¥2,640	¥3,170	¥3,240
900g	¥2,020	¥2,210	¥2,820	¥3,380	¥3,500
1,000g	¥2,120	¥2,330	¥3,000	¥3,590	¥3,760
1,100g	¥2,220	¥2,450	¥3,180	¥3,800	¥4,020
1,200g	¥2,320	¥2,570	¥3,360	¥4,010	¥4,280
1,300g	¥2,420	¥2,690	¥3,540	¥4,220	¥4,540
1,400g	¥2,520	¥2,810	¥3,720	¥4,430	¥4,800
1,500g	¥2,620	¥2,930	¥3,900	¥4,640	¥5,060
1,600g	¥2,720	¥3,050	¥4,080	¥4,850	¥5,320
1,700g	¥2,820	¥3,170	¥4,260	¥5,060	¥5,588
1,800g	¥2,920	¥3,290	¥4,440	¥5,270	¥5,875
1,900g	¥3,020	¥3,410	¥4,620	¥5,480	¥6,161
2,000g	¥3,120	¥3,530	¥4,800	¥5,710	¥6,447

Surface Mail (Ship)

Weight/Size limits

Maximum weight: 30kg
Maximum length: 1.5m
Maximum length + girth: 3m

* Exceptions apply for some countries (See specific conditions for each country)

Weight	Zone 1	Zone 2	Zone 3	Zone 4	Zone 5
1kg	¥2,300	¥2,600	¥3,000	¥3,100	¥3,200
2kg	¥2,700	¥3,100	¥3,600	¥3,800	¥3,900
3kg	¥3,100	¥3,600	¥4,200	¥4,500	¥4,600
4kg	¥3,500	¥4,100	¥4,800	¥5,200	¥5,300
5kg	¥3,900	¥4,600	¥5,400	¥5,941	¥6,051
6kg	¥4,300	¥5,100	¥6,051	¥6,711	¥6,821
7kg	¥4,700	¥5,610	¥6,711	¥7,481	¥7,591
8kg	¥5,100	¥6,161	¥7,371	¥8,250	¥8,360
9kg	¥5,500	¥6,711	¥8,031	¥9,020	¥9,130
10kg	¥5,941	¥7,261	¥8,690	¥9,790	¥9,900
11kg	¥6,381	¥7,701	¥9,130	¥10,450	¥10,560
12kg	¥6,821	¥8,141	¥9,570	¥11,110	¥11,220
13kg	¥7,261	¥8,580	¥10,010	¥11,771	¥11,881
14kg	¥7,701	¥9,020	¥10,450	¥12,431	¥12,541
15kg	¥8,141	¥9,460	¥10,890	¥13,091	¥13,201
16kg	¥8,580	¥9,900	¥11,331	¥13,751	¥13,861
17kg	¥9,020	¥10,340	¥11,771	¥14,411	¥14,521
18kg	¥9,460	¥10,780	¥12,211	¥15,071	¥15,181
19kg	¥9,900	¥11,220	¥12,651	¥15,731	¥15,841
20kg	¥10,340	¥11,661	¥13,091	¥16,390	¥16,500
21kg	¥10,780	¥12,101	¥13,531	¥17,050	¥17,160
22kg	¥11,220	¥12,541	¥13,971	¥17,710	¥17,820
23kg	¥11,661	¥12,981	¥14,411	¥18,370	¥18,480
24kg	¥12,101	¥13,421	¥14,851	¥19,030	¥19,140
25kg	¥12,541	¥13,861	¥15,291	¥19,690	¥19,800
26kg	¥12,981	¥14,301	¥15,731	¥20,350	¥20,460
27kg	¥13,421	¥14,741	¥16,171	¥21,010	¥21,120
28kg	¥13,861	¥15,181	¥16,610	¥21,670	¥21,780
29kg	¥14,301	¥15,621	¥17,050	¥22,330	¥22,440
30kg	¥14,741	¥16,061	¥17,490	¥22,991	¥23,101